Frequently Asked Questions
Frequently Asked Questions
Thank you for exploring 904 Real Estate Photography. Discover our FAQ section where we’ve addressed our most commonly asked questions.
Weekends By Appt Only
What Year Was Your Business Founded?
Our journey began in 2011 when Shawn Jolly established ShawnJollyRawPhotography in Dallas, Texas. By 2017, we expanded our operations to Florida, specifically serving St. Augustine, Jacksonville, and neighboring areas. Shawn has an extensive portfolio, having captured imagery for over 12,000 homes, averaging 4-8 homes per day. In 2020, we underwent a rebranding, becoming 904 Real Estate Photography.
What Forms Of Payment Do You Accept?
We welcome payments made in cash, checks, Zelle, and we use stripe’s secure payment app for credit cards.
When Are Invoices Sent?
904 Real Estate Photography will send you an invoice via email the morning of your appointment. Payment options include credit card, check, or Zelle. If you choose to pay via check or Zelle, subtract the processing fees on the invoice. Please note that processing fees are applicable only for credit card payments.
How Many Homes Have You Photographed?
We’ve captured images of more than 12,000 homes since 2011, leveraging our extensive experience for your benefit.
What If It’s Raining During My Appointment.
If there’s light rain, we’ll photograph the exterior and substitute the sky with our stock blue sky for no additional charge.
In case of heavy rain during your scheduled appointment, we’ll capture one exterior photo and return on another day, at no extra cost, for a reshoot of the exterior.
How Long Will You Be Onsite?
Photography sessions typically last between 45 minutes and an hour.
Video sessions generally range from an hour and 45 minutes to 2 hours.
3D tours, 3D typically take between an hour and 45 minutes to 3 hours.
What Happens In The Case Of Gloomy, Overcast Skies?
If there’s a gloomy and overcast sky, we’ll substitute it with our stock blue sky for no additional charge.
What Happens When We Arrive And The House Isn’t Ready?
If the house isn’t prepared upon our arrival at the scheduled time, we can photograph it as is, and our editors will remove unwanted items for $15 per photo. Alternatively, a same-day reschedule is available for a fee of $60.
What Is Your Cancelation Policy?
You can cancel your appointment up to 2 business days in advance without charge. Cancelling within this window incurs a $60 fee for holding a spot that another client could have used. However, if I’m able to fill the appointment slot, no fee will be applied.
What Is Your Reschedule Policy?
You’re welcome to reschedule your appointment at any time. However, rescheduling within 2 business days will incur a $60 fee. This fee is applied for holding a spot on the schedule that another client could have used. However, if I’m able to fill the appointment slot, no fee will be applied.
What Is Your Turn Around Times?
Photography delivered next day
Video delivered 2-3 Days
3d Doll House Tours delivered next day
Virtual Twilight delivered next day
Virtual Staging delivered next day
2d Property Floor Plan delivered next day
3d Property Floor Plan delivered next day
3d Video Rendered Walk Through delivered in 2-3 days
Photoshop In Grass delivered next day
Digital Object Removal delivered next day
Virtual Slide Show delivered 2-3 days
Flyer’s delivered 1-2 days after live on mls
Do You Move Anything During Our Appointment?
I will move floor mats if directed. However, I am unable to move heavy items or anything that requires the assistance of two people.